License Issue - M1 Auto-responder

[RLaRock]

Hello,

I received an emailed error from the Magnetic One auto-responder indicating that there was a problem with the license key file (we've been running this software for nearly a year):

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Dear webmaster

There is problem with product license at : Host name does not match License key file


To prevent unwanted experience for your website visitors CRE Loaded Followup_autoresponder was disabled.
Please login to Admin Section, CRE Loaded Followup_autoresponder Settings page to see problem details.

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However, when going to the settings this morning, I find the key is reported as valid and I was able to successfully re-activate the product.

Everything seems to be working now.

Any thoughts on what caused the issue?

Thanks

[RLaRock]

Hi,

I received this email message again this morning. Again I had to go in and re-activate the auto-responder system and found there was no issue with the license.

Any thoughts on what causes this to keep occurring?

Thanks

[RLaRock]

Still seem to be getting the error message related to the licensing. Today's email:

Dear webmaster

There is problem with product license at : Host name does not match License key file

...

Any thoughts?

Thanks

[sasha]

Hi RLaRock,

Thank you for your posts.

Can you please provide us your store FTP and Admin access details through the following secure form:
https://www.magneticone.com/store/store_access.php

Also please specify thread URL at comments for our reference.

We will check the issue instantly and let you know the results via email.

We look forward to hearing from you.