Extended Support Service includes single software
installation and detailed configuration, according to your specific
Extended Support Service specifically includes:
One 30 minutes live chat session - for requirements gathering and specific
Setting up cron jobs/automated tasks
Providing requirements for third-party companies (hosting providers, ssl
certificate providers etc) Customer is responsible for communications with
third-party companies, specific to each service request.
Detailed scope of work will be determined for each customer
individually, you may be asked to purchase additional services.
You will need to provide following information along with
FTP login details
Store Admin section login details
You can include this information in Comments field during checkout process,
alernatively you can send it via email to MagneticOne support.
According to MagneticOne licence agreement one license (purchased module) can be used on one site, domain or server only.If you have other domains/subdomains pointed to exactly same directory - they will be added to the license list free of charge, pleas...
There is some problem while working with database on your host.Most likely this is because some database table was modified/customized. Please contact support if you would like to fix this problem.Please include FTP login and password and store admin sect...
Yes, we provide 2-weeks trial version on most of our products. You can check the link at the bottom of product description. Follow that link and fill the form. You will get the license key and download link via email. Please note, that you will have the ...
Yes, almost all hostings do. To make sure all tech requirements are met please upload m1info.php to your Shopping cart root directory. Then open it in a browser. You will see a table with all requirements, checked for your store. If you see any descriptio...
Basic Support Service includes installation or
upgrade of one shopping cart module developed by MagneticOne.
Please order this product if you want your previously-ordered module
to be installed or upgraded.
Basic Support Service ...
Premium Support Service includes single software
installation and detailed configuration, according to your specific requirements
and personal education sessions on technologies/ web services/ software/
processes related to ordered ...
This service is for most-demanding customers who value their time and require
Ultimate Support Service includes single and one time software
installation, configuration, detailed check-up of third-party modules ...