Premium Support Service includes single software installation and detailed configuration, according to your specific requirements and personal education sessions on technologies/ web services/ software/ processes related to ordered software.
Premium Support Service specifically includes:
- High Priority email support service
- One 90 minutes live chat session - for requirements gathering and specific configuration details
- Software installation/configuration
- Setting up cron jobs/automated tasks
- Providing requirements for third-party companies (hosting providers, ssl certificate providers etc)
Customer is responsible for communications with third-party companies, specific to each service request
Detailed scope of work will be determined for each customer individually, you may be asked to purchase additional services.
You will need to provide following information along with order:
- FTP login details
- Hosting control panel URL and login details
- Store Admin section login details
- Module/application name
You can include this information in Comments field during checkout process, alernatively you can send it via email to MagneticOne support.
You can't use discount coupons/bonus points for services according to Installation Service Terms .
This service is for most-demanding customers who value their time and require high-priority service.
For Installation and Extended configuration only you will need Extended Support Service. For simple module installation you will need Basic Support Service
Please order this product if you have some special needs concerning your previously-ordered module.
OsCommerce Module Support, Creloaded Contribution Support, Zencart Install Support
|
Customer Testimonials |
Jul 03, 2009
Thank you for all of the assistance you have offered me. It is amazing how powerful this RSS Export Feed is with all the options that can be used.
Mark Weigl
|
Jul 02, 2009
Easiest way to set up the ground work for the Data feed integration
Michael van Diermen
http://www.budgetwebdesign.com.au
|
Jul 01, 2009
MagneticOne has installed their All-in-One Data Feed software for me on two separate ocassions. The software is easy to use and is a must-have for generating sales through PPC venues or Google Base. MagneticOne is very responsive to my emails and the installation of the software was done within 24 hours. Thank you MagneticOne!
Dorothy M Jennings
http://www.beadsrfun.com
|
Jun 17, 2009
I tried to install the trial of the Vtiger CRM extension for osCommerce but was getting errors that I couldnt resolve, Natalia from MagneticOne helped install and resolve the problem in record time and kept me up to date constantly. I will now be buying the plugin knowing that its supported by 5 star service. Brilliant guys will definitely recommend your services to anyone.
Clayton de Boer
http://www.digitv.ie
|
|
|
