Premium Support Service includes single software installation and detailed configuration, according to your specific requirements and personal education sessions on technologies/ web services/ software/ processes related to ordered software.
Premium Support Service specifically includes:
- High Priority email support service
- One 90 minutes live chat session - for requirements gathering and specific configuration details
- Software installation/configuration
- Setting up cron jobs/automated tasks
- Providing requirements for third-party companies (hosting providers, ssl certificate providers etc)
Customer is responsible for communications with third-party companies, specific to each service request
Detailed scope of work will be determined for each customer individually, you may be asked to purchase additional services.
You will need to provide following information along with order:
- FTP login details
- Store Admin section login details
- Module name
You can include this information in Comments field during checkout process, alernatively you can send it via email to MagneticOne support.
You can't use discount coupons/bonus points for services according to Installation Service Terms .
This service is for most-demanding customers who value their time and require high-priority service.
For Installation and Extended configuration only you will need Extended Support Service. For simple module installation you will need Basic Support Service
Please order this product if you have some special needs concerning your previously-ordered module.
OsCommerce Module Support, Creloaded Contribution Support, Zencart Install Support
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Customer Testimonials |
A few weeks back I purchased your Google Checkout module that you said you would take 3 business days to install. I purchased it on a Sunday and expected it to be installed by Wednesday - maybe Thursday. Imagine my surprise when I found out on MONDAY that you had already installed it! WOW!
The module is working beautifully and as you said it would.
Thank you so much for the prompt delivery and the painless install. You are very awesome and if I could figure out to tell Google how awesome you are, I would tell them too!
Thanks again.
Debbie Mahler
http://mice.org
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Fast and reliable service, valuable addons, fast purchase/download, recommended.
Davide Pierani
http://www.wnc2.biz
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Feeds operate as advertised and are easy to use. Software Expertly installed by MagneticOne Support.
Richard
http://www.fat-richards.com
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Considering the cost of this software and the easy implementation and operational usefulness, I would highly recommend it to any oscommerce user.
M. Clayton
http://www.supertent.co.uk
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