At MagneticOne customer satisfaction is very important.
To ensure customer protection MagneticOne offers 30-day money back guarantee for ALL software products.
If you are dissatisfied with your product during 30 days after the purchase for any reason, you can receive a full refund.
Money Back for Installation and Configuration Service
Due to nature of service we do not provide money backs on update, upgrade, installation and configuration services. Customer agrees not to chargeback any payments for services rendered. A chargeback of payment for services rendered will result in an additional charge of the 100% cost of the service. In case of chargeback MagneticOne reserves the right to stop providing support, roll-back all the services and disable all product licenses developed by MagneticOne until the full cost of the service is payed back.
Money Back for purchases made via Reseller
Please contact your reseller to obtain money back.
Money Back for Special Offers
We offer full refund on special offers, based on amount that was received as payment for special offer during 30 days after the purchase.
How long before I can get Money Back
Usually it takes 1-2 business days to complete money back requests.
How to obtain Money Back
Complete refund form to get your money back within 30 days after the purchase.
To ensure prompt action at our end please complete ALL fields of this form. Phone calls are not accepted for cancellation. Please make sure you remove the software before requesting money back.
MagneticOne reserves the right to refuse money back request if software is in use when requesting money back.
MagneticOne reserves the right not to provide money back over 30 days after the purchase.
Money Backs can be avoided - let us solve your problem!
Please contact our qualified support to promptly get professional assistance if you faced any technical issue while installing/configuring our software.
You are always welcome to send us your feedback and suggestions on how to improve the software.
We will do the best we can to ensure you are totally satisfied with our software and customer service.